Protecting Your Privacy

Consumer Privacy Notice: What Does Washington Federal Do With Your Personal Information?
Understand how we collect, share and protect your personal information.

Printer Friendly version (PDF) of Consumer Privacy Notice 

FACTS

WHAT DOES WASHINGTON FEDERAL DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

 

 

The types of information we collect and share depend on the product or service you have with us. This information can include:

  • Social security number and income
  • accounts balances and transaction history
  • credit history and payment history

When you are no longer our customer, we continue to share your information as described in this notice.

How?

 

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons Washington Federal chooses to share, and whether you can limit the sharing.

 

 

Reasons we can share your personal information.

Does Washington Federal share?

Can you limit this sharing?

For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

 

Yes

 

No

For our marketing purposes—

to offer our products and services to you

Yes

No

For joint marketing with other financial companies

 

No

We don’t share

For our affiliates’ everyday business purposes—

Information about your transactions and experiences

Yes

No

For our affiliates’ everyday business purposes

Information about your creditworthiness

No

We don’t share

For our affiliates to market to you

 

Yes

Yes

For non-affiliates to market to you

 

No

We don’t share

 

 

To limit our sharing

Call our Customer Care Center at 1-800-324-9375.

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.  However, you can contact us at any time to limit our sharing.  

 Questions? Call 1-800-324-9375 or visit our website at www.washingtonfederal.com. 
       

 

 

Who we are

Who is providing this notice?

 

Washington Federal and its affiliated insurance company, WAFD Insurance

What we do

How does Washington Federal protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We authorize our employees to obtain your information only when they need it to do their work and we require companies that work for us to protect your information.

How does Washington Federal collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

 

Definitions

Affiliates

 

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include financial companies such as WAFD Insurance.

Non-affiliates

 

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint marketing

 

A format agreement between nonaffiliated financial companies that together market financial products or services to you.

 

Other important information

For Nevada residents only: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing calls from us, you may be placed on our internal Do Not Call List by calling 1-800-324-9375, or by writing to us at Washington Federal, Client Care Center, 9929 Evergreen Way, Everett, WA 98204. For more information, contact us at the address above, or email info@wafd.com with “Nevada Annual Notice” in the subject line. You may also contact the Nevada Attorney General’s office: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; telephone number: 1-702-486-3132; email BCPINFO@ag.state.nv.us.

 

Online Privacy Policy
Learn how we manage the privacy and security of personally identifiable and other information obtained through your online activity on our website and mobile application.

Privacy Frequently Asked Questions
This FAQ explains our privacy practices and how we maintain the confidentiality of your personal information.

Security

The security and safety of your account are top priorities of Washington Federal. We use firewalls, virus protection and secure sockets layer technology (SSL) to protect your confidential account information as it is transmitted across the Internet and to help prevent unauthorized access to your personal and financial data. We also use intelligence software to help prevent unauthorized access. You share a responsibility to keep your information safe. When you register for online access, you will be asked to create your own username and password to access your accounts. You may also be asked to provide additional personal information which we use to verify your identity. Please help us by doing everything you can to keep your login name and password private. Do not share them with anyone. If you ever feel your account has been compromised, please contact us immediately.

Fraud Prevention

To protect our customers’ accounts, we follow best practices for online banking, which usually rely on the customer providing us with identification or verifiable signature/information in order to establish his/her authority to transact on an account with us. Beware of “phishing,” when you receive an email asking you to verify your account information or passwords by clicking on a web link. Phishers can set up websites that appear identical to our existing site, but with links taking you to fraudulent websites that collect information in order to steal your identity. Be sure to always type out our web address (www.washingtonfederal.com) in your browser window to initiate online banking.

Washington Federal will never ask you to verify or provide personal or account information in an unsolicited email, and we will never include confidential information in email correspondence we initiate. If you are not contacting us through the Washington Federal online banking services contact form, e-mail may not be a secure method to transmit confidential data. Please do not send confidential information by unsecure email.  If you’re ever in doubt about online activity or email you have received which appears to be from Washington Federal, please contact us at 800-324-9375 or visit your local branch promptly for verification and/or to report suspected identify theft or fraud. 

Identity Theft Protection
View recommendations for protecting yourself against identity theft on our blog.

Security Frequently Asked Questions
This FAQ explains our security practices and provides recommendations for protecting your security and preventing fraud.