Frequently Asked Questions

How do I access my account online?

You can access your Washington Federal checking, savings, money market and CDs – as well as your loans with us – via online and mobile banking.  Signing up is easy.  Just go to a desktop computer and click the “Enroll” link just under the “Sign in” field in the upper right corner of the screen.  You’ll need at least one account number along with your Social Security Number to get started.  Once you’re enrolled, you can also download our mobile app and link your accounts to your smartphone.  Start with a visit to the Apple App or Google Play store and search for “Washington Federal banking.”

What if I’ve forgotten my username or password?

You can try to reset your password automatically within online banking by having a password reset link emailed to your email on record.  But if you run into trouble or can’t remember your username, please feel free to call our Client Care Team at 800-324-9375 or email onlinebanking@wafd.com.  If you’re a business, you should call us or email businessdepositops@wafd.com. (Email inquiries are responded to within 1-2 business days.)

How do I deposit a check after hours?

There are two easy ways to deposit a check evenings and weekends. Every Washington Federal branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope.  And you’ll see images of your deposit check right on your receipt.

You can also deposit a check using your smartphone.  With Mobile Photo Deposit, use the Washington Federal mobile banking app to snap a photo of the front and back of your check.  Just follow the on-screen instructions.

Please remember that a hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited.  If you’d like to request that the hold be removed earlier than normal, please call our Client Care Center at 800-324-9375.

​What is Washington Federal's routing number?

We use routing number 325070980 for all transactions, including wire transfers, ​automatic or direct deposits, ACH transactions, and ordering checks. 

 

What do I do if I’ve lost my debit card?

Call us right away if you’ve lost your debit card or suspect it might be stolen.  During normal business hours, you may call your local branch or our Client Care Team at 800-324-9375.  After hours, dial 800-472-3272.