Client Care Center
To find out more about Washington Federal or to speak with a representative about your account, please contact our Client Care Center Team.
Hours of Operation:
Monday - Friday: 7 am - 7 pm PT
Saturday: 9 am - 5 pm PT
Sunday: 9 am - 5 pm PT
Federal Holiday Hours or Operation:
9am - 5 pm PT
Martin Luther King Day
Need help with online banking?
Personal Online Banking users: please call us at 1-800-324-9375, or you may send an e-mail to firstname.lastname@example.org. We will respond to your email inquiry within 1-2 business days.
Business Online Banking users: please call us at 1-800-324-9375, or you may send us an email at email@example.com. We will respond to your email inquiry within 1-2 business days.
Homeowners having difficulties can contact us for guidance.
Are you having difficulty making loan payments or concerned about foreclosure? Are you seeking to explore alternative arrangements? Generally, in order to explore alternate options for making loan payments, we encourage you to contact the nearest Washington Federal branch, or call us toll free at 1-800-324-9375.
Should you decide to explore potential options with us, please collect the following documents for presentation: (1) last 2 pay stubs and last 2 year’s W-2s, (2) if self employed, last 2 year’s tax returns and YTD profit/loss and balance sheet, (3) proof of other income (rental agreements, alimony, etc.), (4) last 2 bank and brokerage statements, (5) loan/creditor balances, account numbers, payments and (6) a list of other assets.
For a list of HUD-approved, nonprofit, home ownership counseling organizations, call toll free 1-800-569-4287. Or you may contact the Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal aid hotline for possible assistance or referrals.