Contact Us

Need help with online banking?

Personal Online Banking users - please call us at 1-800-733-0311 or you may send an e-mail to onlinebanking@wafd.com. We will respond to your e-mailed inquiry within 1-2 business days.

 Business Online Banking users - please call us at 1-866-864-0072, or you may send us an e-mail at businessdepops@wafd.com. We will respond to your e-mailed inquiry within 1-2 business days.

Report a lost or stolen debit card right away.

To report lost or stolen debit cards, please call your local branch during normal business hours, or dial 1-800-523-4175.

A special welcome to our South Valley clients!

Thank you for your patience during the conversion to Washington Federal's operating system.  We know you may have urgent questions or need additional assistance during the transition.  Please call our Client Care Center at 1-800-324-9375 or email ask@wafd.com. We're here to help.

Homeowners having difficulties can contact us for guidance.

Are you having difficulty making your loan payments, or are you concerned about foreclosure and are seeking to explore alternate arrangements? Generally, in order to explore alternate options for making loan payments, we encourage you to contact the nearest Washington Federal branch, or call us toll-free at 1-800-324-9375.

Should you decide to explore potential options with us, please collect the following documents for presentation: (1) last 2 pay stubs and last 2 year’s W-2s, (2) if self employed, last 2 year’s tax returns and YTD profit/loss and balance sheet, (3) proof of other income (rental agreements, alimony, etc.), (4) last 2 bank and brokerage statements, (5) loan/creditor balances, account numbers, payments and (6) a list of other assets.

For a list of HUD-approved, nonprofit, home ownership counseling organizations, call toll free 1-800-569-4287. Or you may contact the Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal aid hotline for possible assistance or referrals.